Privacy Policy

Mashira is a Microsoft Solutions Partner providing technology consulting, implementation, and managed support services. We operate across the United States, United Kingdom, Europe, and India.

Company: Mashira Computing Pvt. Ltd.

Contact email: contact@mashira.io

If you have questions about how we handle your personal data, that's the right address to use.

This policy explains what personal information we collect, why we collect it, how we use it, and what rights you have over it. It applies to anyone who visits our website, contacts us, or engages with us as a prospective or current client.

Information you give us directly. When you fill in a contact form, book a call, download a resource, or email us, you're sharing information with us. This typically includes your name, email address, job title, company name, and the content of your message.

Information we collect automatically. When you visit our website, we collect standard technical data including your IP address, browser type, pages visited, time spent on pages, and how you arrived at our site. This is collected through cookies and similar technologies. See our Cookie Policy for more detail.

Information from third parties. We may receive information about you from LinkedIn, our CRM system, or referral sources when someone introduces us to a potential client relationship.

We use personal information for the following purposes:

• To respond to your inquiries. When you contact us, we use your information to get back to you.
• To manage our client relationships. If you become a client, we use your information to deliver services, communicate about your engagement, and manage the commercial relationship.
• To send you relevant content.If you've opted in, we may send you insights, event invitations, or updates relevant to your industry or the services you've enquired about. You can opt out at any time.
• To improve our website.We use aggregated, anonymized data about how people use our website to understand what's working and what isn't. No individual is identified in this analysis.
• To comply with legal obligations.Some data is retained because we're required to hold it under applicable law - financial records, for example.

We do not sell personal data. We do not share it with third parties for their own marketing purposes.

We work with a small number of trusted service providers who process data on our behalf - including our CRM platform, email service provider, website analytics provider, and cloud infrastructure provider. Each is bound by data processing agreements and handles data only as we instruct.

We may share data where required by law, regulation, or a valid legal request from a government authority.

Mashira operates across the US, UK, Europe, and India. Personal data may be transferred between these locations as part of normal business operations.

For transfers from the UK or EEA to countries not deemed adequate by the relevant authority, we use Standard Contractual Clauses or equivalent safeguards approved under applicable data protection law.

We retain personal data only for as long as necessary for the purpose it was collected.

• Inquiry and prospect data: up to 2 years from last contact, unless a client relationship develops.
• Client engagement data: for the duration of the engagement plus 7 years for legal and financial record-keeping purposes.
• Marketing contact data: until you opt out or request deletion.
• Website analytics data: aggregated and anonymized; individual session data is not retained beyond 26 months.

Depending on where you are located, you may have the following rights over your personal data:

• Right to access: request a copy of the personal data we hold about you.
• Right to correction: ask us to correct inaccurate or incomplete information.
• Right to deletion: request that we delete your personal data, subject to legal retention requirements.
• Right to restriction: ask us to limit how we use your data in certain circumstances.
• Right to portability: request your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, email contact@mashira.io. We will respond within 30 days and do not charge for reasonable requests.

UK / EU residents: You have the right to lodge a complaint with your local supervisory authority. In the UK, this is the Information Commissioner's Office (ico.org.uk). In the EU, it is your national data protection authority.

California residents (CCPA/CPRA): You have the right to know what personal information is collected, to delete it, and to opt out of its sale - we do not sell personal data. Requests can be submitted to contact@mashira.io.

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. These include access controls, encryption in transit, and regular security reviews of our systems and third-party providers.

No method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we take it seriously and act quickly if a breach occurs.

Our website and services are directed at business professionals. We do not knowingly collect personal data from anyone under the age of 16. If you believe we have done so inadvertently, please contact us and we will delete it promptly.

We may update this policy from time to time. When we do, we will update the effective date at the top of this page. Material changes will be communicated more prominently. Continued use of the website after a change constitutes acceptance of the updated policy.

For questions, requests, or concerns about this Privacy Policy or how we handle your personal data, please get in touch.

Email: contact@mashira.io

Mashira Computing Pvt. Ltd.

We aim to respond to all privacy-related enquiries within 30 days.